Difference between revisions of "Convivial Tools"
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I now envisage a separate project concerning the [[Convivial Internet]] and [[Convivial Internet Tools]]. For example, open source software embodies many of the characteristics of convivial tools, but is generally still too hard to use, with modules that are far from being "reparable" by the average user. | I now envisage a separate project concerning the [[Convivial Internet]] and [[Convivial Internet Tools]]. For example, open source software embodies many of the characteristics of convivial tools, but is generally still too hard to use, with modules that are far from being "reparable" by the average user. | ||
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| + | ==Total Customer Service== | ||
| + | :''Main Article:'' [[Total Customer Service]] | ||
| + | Illich's vision of Convivial Tools can also be developed in the realm of customer service. The ideal of unlimited customer service is inherent in the marketing of a convivial tool. Designing a household appliance that its owner can easily repair implies designing the whole after-sales cycle, including long-term availability of spare parts, usable documentation and online assistance. But from the vendor's point of view, commercial constraints always limit the amount of after-sales service one can offer. For example, telephone assistance is costly, so it is often made a paying service, or delocalized to overseas [http://en.wikipedia.org/wiki/Call_center call centers], or replaced by [http://en.wikipedia.org/wiki/IVR Interactive Voice Response] (IVR). To imagine limitless improvement in customer service in the face of real-life economic constraints we have to go outside of the box of commercial logic with the help of an abstract ideal which I call [[Total Customer Service]]. | ||
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| + | Traditional marketing seeks to make the user dependent, which ensures continued business. The convivial tool or service on the contrary seeks to make the user autonomous. As the effective life of an appliance increases, the sale of new models declines. In the long run you might even help the consumer to make their own tool, thus cutting the vendor entirely out the process. But truly serving the interests of customers implies improving their entire lives and society as a whole. The question then becomes how to start from the vision of Total Customer Service and still find a way to make a profit from increasing the autonomy of your customers. | ||
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| + | ==Convivial Lifehacking Tools== | ||
| + | :''Main Article:'' [[Convivial Lifehacking Tools]] | ||
| + | As an extension to the development of Convivial Tools, we could explore the ways in which [http://conviviality.ouvaton.org/article.php3?id_article=20 idea systems] and [http://conviviality.ouvaton.org/article.php3?id_article=21 social systems] can be considered "tools," and how they could be made more "convivial" in Illich's sense. The spirit of this project is close to that of the more recent term [http://en.wikipedia.org/wiki/Life_hack lifehacking], which I have borrowed for the title of this project. The term "life hack" originally referred to productivity tricks that programmers devise to organize their data. It is now used for anything that solves an everyday problem in a clever way (see for example [http://lifehacker.com Lifehacker.com], the Gawker Media blog dedicated to life hacks.) | ||
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| + | However, the approach could be made more systematic than a set of isolated "hacks." One could imagine a collaborative effort par specialists in relevant fields (psychology, sociology, management, economics) to develop a "toolkit" of scientifically-founded concepts which could help individuals to take better control of their own lives. The toolkit could be deployed as a [[Convivial Help Sites]], for example a "Real Life User Guide" (similar to the [http://iuserguide.com/index.php?title=Main_Page Internet User Guide] which I've begun to build.) One could also imagine an similar systematic approach to the development of convivial social systems (for example, economic cooperatives such as the [[Cooperative Social Network]]). A closely similar approach is the recently-defined the [http://en.wikipedia.org/wiki/Government_2.0 Government 2.0] movement. | ||
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| + | ==Agent-Based Social Learning== | ||
| + | To be written - in the meantime see [http://www.cyberpotato.net/?p=169 this post] | ||
==Building the Convivial Tools Commmunity== | ==Building the Convivial Tools Commmunity== | ||
