Difference between revisions of "Convivial Systems"
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==Convivial service systems== | ==Convivial service systems== | ||
− | The theory of convivial tools focuses on the individual tool or appliance, whether physical (such as a washing machine) or immaterial (such as a software program). Thus one can draw up a list of [http://convivialtools.net/index.php?title=Convivial_Tool_Characteristics characteristics of the convivial tool], describing the desired functionalities of the individual tool. | + | The theory of convivial tools focuses on the individual tool or appliance, whether physical (such as a washing machine) or immaterial (such as a software program). Thus one can draw up a list of [http://convivialtools.net/index.php?title=Convivial_Tool_Characteristics characteristics of the convivial tool], describing the desired functionalities of the individual tool. To the extent that such an individual tool is manufactured for sale on the market, it can be considered to be a product. |
− | When we move from the individual tool to an ensemble of interrelated techniques, however, the focus is no longer on a single element that can be isolated from its surroundings, but on a complex technical system. From the point of view of its usefulness to the user, the technical system offers a service. Thus while the individual tool or appliance is to be considered a product, the technical system is to be considered a service. When such a service operates according to principles similar to those embodied in the convivial tool, it can be called a convivial service system. | + | When we move from the individual tool to an ensemble of interrelated techniques, however, the focus is no longer on a single element that can be isolated from its surroundings, but on a complex technical system. From the point of view of its usefulness to the user, the technical system offers a service. Thus while the individual tool or appliance is to be considered a '''product''', the technical system is to be considered a '''service'''. When such a service operates according to principles similar to those embodied in the convivial tool, it can be called a convivial service system. |
The marketing of the convivial tool implies a first type of convivial service system, which is the convivial customer service. Convivial after-sales service augments the characteristics of the convivial tool by providing a complete user support system. | The marketing of the convivial tool implies a first type of convivial service system, which is the convivial customer service. Convivial after-sales service augments the characteristics of the convivial tool by providing a complete user support system. |