Difference between revisions of "Convivial Internet"

Internet software in general, including open source software for use on the Internet, remains far from the ideals of conviviality. However, rather than actually trying to modify software design, which would be beyond my personal capabilities, I have instead begun working on an [http://iuserguide.com/index.php?title=Main_Page Internet User Guide] website. This site is "under construction," meaning it is practically empty, but it aims to become a general [http://en.wikipedia.org/wiki/Online_help help site] (see the next section) for basic Internet use, as a first step towards making Internet software easier to use.

Internet software in general, including open source software for use on the Internet, remains far from the ideals of conviviality. However, rather than actually trying to modify software design, which would be beyond my personal capabilities, I have instead begun working on an [http://iuserguide.com/index.php?title=Main_Page Internet User Guide] website. This site is "under construction," meaning it is practically empty, but it aims to become a general [http://en.wikipedia.org/wiki/Online_help help site] (see the next section) for basic Internet use, as a first step towards making Internet software easier to use.

The word "tool" in its broadest sense includes objects designed to help us learn, such as books or websites designed to help the user. There exist a great many sites that provide all sorts of help in virtually any field of activity, such [http://en.wikipedia.org/wiki/Online_help online help], [http://en.wikipedia.org/wiki/Review_site review sites] and [http://en.wikipedia.org/wiki/Rating_sites rating sites], question-and-answer sites, [http://en.wikipedia.org/wiki/Online_forum online forums] and [http://en.wikipedia.org/wiki/Wiki wikis]. However, many help websites are far from being "convivial tools" since their [http://en.wikipedia.org/wiki/Usability usability] is generally low. Anyone who has searched for answers in online [http://en.wikipedia.org/wiki/Online_forum forum]s knows that this experience can resemble searching for a needle in a haystack. Another problem with most help websites is that the information presented is often untrustworthy.

The word "tool" in its broadest sense includes objects designed to help us learn, such as books or websites designed to help the user. There exist a great many sites that provide all sorts of help in virtually any field of activity, such [http://en.wikipedia.org/wiki/Online_help online help], [http://en.wikipedia.org/wiki/Review_site review sites] and [http://en.wikipedia.org/wiki/Rating_sites rating sites], question-and-answer sites, [http://en.wikipedia.org/wiki/Online_forum online forums] and [http://en.wikipedia.org/wiki/Wiki wikis]. However, many help websites are far from being "convivial tools" since their [http://en.wikipedia.org/wiki/Usability usability] is generally low. Anyone who has searched for answers in online [http://en.wikipedia.org/wiki/Online_forum forum]s knows that this experience can resemble searching for a needle in a haystack. Another problem with most help websites is that the information presented is often untrustworthy.

==[[Convivial Lifehacking Tools]]==

==[[Convivial Lifehacking Tools]]==

As an extension to the development of Convivial Tools, we could explore the ways in which [http://conviviality.ouvaton.org/article.php3?id_article=20 idea systems] and [http://conviviality.ouvaton.org/article.php3?id_article=21 social systems] can be considered "tools," and how they could be made more "convivial" in Illich's sense. The spirit of this project is close to that of the more recent term [http://en.wikipedia.org/wiki/Life_hack lifehacking], which I have borrowed for the title of this project. The term "life hack" originally referred to productivity tricks that programmers devise to organize their data. It is now used for anything that solves an everyday problem in a clever way (see for example [http://lifehacker.com Lifehacker.com], the Gawker Media blog dedicated to life hacks.)

As an extension to the development of Convivial Tools, we could explore the ways in which [http://conviviality.ouvaton.org/article.php3?id_article=20 idea systems] and [http://conviviality.ouvaton.org/article.php3?id_article=21 social systems] can be considered "tools," and how they could be made more "convivial" in Illich's sense. The spirit of this project is close to that of the more recent term [http://en.wikipedia.org/wiki/Life_hack lifehacking], which I have borrowed for the title of this project. The term "life hack" originally referred to productivity tricks that programmers devise to organize their data. It is now used for anything that solves an everyday problem in a clever way (see for example [http://lifehacker.com Lifehacker.com], the Gawker Media blog dedicated to life hacks.)

==[[Total Customer Service]]==

==[[Total Customer Service]]==

Illich's vision of Convivial Tools can also be developed in the realm of customer service. The ideal of unlimited customer service is inherent in the marketing of a convivial tool. Designing a household appliance that its owner can easily repair implies designing the whole after-sales cycle, including long-term availability of spare parts, usable documentation and online assistance. But from the vendor's point of view, commercial constraints always limit the amount of after-sales service one can offer. For example, telephone assistance is costly, so it is often made a paying service, or delocalized to overseas [http://en.wikipedia.org/wiki/Call_center call centers], or replaced by [http://en.wikipedia.org/wiki/IVR Interactive Voice Response] (IVR). To imagine limitless improvement in customer service in the face of real-life economic constraints we have to go outside of the box of commercial logic with the help of an abstract ideal which I call [[Total Customer Service]].

Illich's vision of Convivial Tools can also be developed in the realm of customer service. The ideal of unlimited customer service is inherent in the marketing of a convivial tool. Designing a household appliance that its owner can easily repair implies designing the whole after-sales cycle, including long-term availability of spare parts, usable documentation and online assistance. But from the vendor's point of view, commercial constraints always limit the amount of after-sales service one can offer. For example, telephone assistance is costly, so it is often made a paying service, or delocalized to overseas [http://en.wikipedia.org/wiki/Call_center call centers], or replaced by [http://en.wikipedia.org/wiki/IVR Interactive Voice Response] (IVR). To imagine limitless improvement in customer service in the face of real-life economic constraints we have to go outside of the box of commercial logic with the help of an abstract ideal which I call [[Total Customer Service]].

==[[Cooperative Social Network]]==

==[[Cooperative Social Network]]==

Most of my websites are hosted on [http://www.ouvaton.coop Ouvaton], which is a French web-hosting cooperative. [http://en.wikipedia.org/wiki/Cooperative Cooperatives] are a viable economic alternative to less democratic forms of enterprise. While the Internet abounds in examples of cooperative endeavors, from wikis to open source software, economic cooperatives are rarely found in the field of high-tech - but how often have they actually been tried?

Most of my websites are hosted on [http://www.ouvaton.coop Ouvaton], which is a French web-hosting cooperative. [http://en.wikipedia.org/wiki/Cooperative Cooperatives] are a viable economic alternative to less democratic forms of enterprise. While the Internet abounds in examples of cooperative endeavors, from wikis to open source software, economic cooperatives are rarely found in the field of high-tech - but how often have they actually been tried?