Difference between revisions of "Reparable Tools"
From Internet Database
(→Create a convivial tools company) |
(→Create a reparable tools company) |
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The key to developing a reparable tools product line would be to develop [[Convivial Systems|convivial customer service]]. This would include the following services: | The key to developing a reparable tools product line would be to develop [[Convivial Systems|convivial customer service]]. This would include the following services: | ||
| − | *Provide online a set of highly usable maintenance manuals, including full instructions | + | *Provide online a set of highly usable maintenance manuals, including full instructions for trouble-shooting and repair |
*Provide garanteed online availability of all necessary spare parts over the expected life of the product | *Provide garanteed online availability of all necessary spare parts over the expected life of the product | ||
*Develop a complete customer-relations service, including help services and collection of customer feedback | *Develop a complete customer-relations service, including help services and collection of customer feedback | ||
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| + | An additional customer-service function could be to provide a service for recycling of broken parts or appliances, whereby the customers could mail critical dissassembled components back to the company to be recycled. | ||
==See also== | ==See also== | ||
