Difference between revisions of "Reparable Tools"
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(→Build the reparable tools community) |
(→Create a convivial tools company) |
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*Commission a pilot appliance to be manufactured by a contractor according to reparable specifications | *Commission a pilot appliance to be manufactured by a contractor according to reparable specifications | ||
| − | ==Create a | + | ==Create a reparable tools company== |
| + | The most difficult step would be to create a company to design and sell reparable tools. | ||
| − | + | With proper specifications, the actual design and manufacture could be sub-contracted. A good place to start might be to develop a [[reparable computer]]. For example, the blogger Michael Arrington almost succeeded in developing a tablet computer, a few months before Apple introduced the iPad, by subcontracting the fabrication to an Asian firm. | |
| − | a | + | The key to developing a reparable tools product line would be to develop [[Convivial Systems|convivial customer service]]. This would include the following services: |
| + | *Provide online a set of highly usable maintenance manuals, including full instructions concerning trouble-shooting and repair | ||
| + | *Provide garanteed online availability of all necessary spare parts over the expected life of the product | ||
| + | *Develop a complete customer-relations service, including help services and collection of customer feedback | ||
==See also== | ==See also== | ||
