Difference between revisions of "Michael's Projects"
From Internet Database
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I'm [[User:Michael|Michael Slattery]]. Below is a brief description of some of the projects I've been working on - or would like to work on. | I'm [[User:Michael|Michael Slattery]]. Below is a brief description of some of the projects I've been working on - or would like to work on. | ||
| − | For more information on each project, click on the title of the corresponding section to go to a longer article. If the title is a [[red link]] this means that a separate individual article remains to be written | + | For more information on each project, click on the title of the corresponding section to go to a longer article. If the title is a [[red link]] this means that a separate individual article remains to be written. Some of the linked-to articles contain little more than what is indicated below, and will be expanded later when I find time. In other cases I should instead shorten the summary given below. |
==[[Convivial Tools]]== | ==[[Convivial Tools]]== | ||
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==[[Convivial Help Sites]]== | ==[[Convivial Help Sites]]== | ||
| − | The word "tool" in its broadest sense includes objects designed to help us learn, such as books or websites designed to help the user. There exist a great many sites that provide all sorts of help in virtually any field of activity | + | The word "tool" in its broadest sense includes objects designed to help us learn, such as books or websites designed to help the user. There exist a great many sites that provide all sorts of help in virtually any field of activity, such [http://en.wikipedia.org/wiki/Online_help online help], [http://en.wikipedia.org/wiki/Review_site review sites] and [http://en.wikipedia.org/wiki/Rating_sites rating sites], question-and-answer sites, [http://en.wikipedia.org/wiki/Online_forum online forums] and [http://en.wikipedia.org/wiki/Wiki wikis]. However, many help websites are far from being "convivial tools" since their [http://en.wikipedia.org/wiki/Usability usability] is generally low. Anyone who has searched for answers in online [http://en.wikipedia.org/wiki/Online_forum forum]s knows that this experience can resemble searching for a needle in a haystack. Another problem with most help websites is that the information presented often untrustworthy, because of the bias or ignorance of the contributors (on a forum one will often find ten wrong anwsers for each right one). |
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| − | + | A Convivial Help Site thus needs strong [http://en.wikipedia.org/wiki/Editing editing], in order to limit the bias and to provide the users with answers that are verified to be correct. The current fashion for content that is collaborative and crowd-sourced makes us forget the added value that editorial control brings to content. Such editorial control would enhance both the help website's contents and its [http://en.wikipedia.org/wiki/Usability usability], thereby making it more of a convivial tool. | |
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| − | A Convivial Help Site thus needs strong [http://en.wikipedia.org/wiki/Editing editing], in order to limit the bias and to provide the users with answers that are verified to be correct. The current fashion for content that is collaborative and crowd-sourced makes us forget the added value that editorial control brings to content. Such editorial control | + | |
==[[Total Customer Service]]== | ==[[Total Customer Service]]== | ||
