Difference between revisions of "Michael's Projects"
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The "convivial tool" is one which increases the user's autonomy, augmenting their ability to solve their own problems. While providing help is thus a convivial activity in itself, most help websites are far from being "convivial" since their [http://en.wikipedia.org/wiki/Usability usability] is generally low. Anyone who has searched for answers in an online [http://en.wikipedia.org/wiki/Online_forum forum] knows that this experience can resemble searching for a needle in a haystack. Another general problem with help websites is that the information presented is too often untrustworthy, because of the bias or ignorance of the contributors (on a forum one will often find ten wrong anwsers for each right one). | The "convivial tool" is one which increases the user's autonomy, augmenting their ability to solve their own problems. While providing help is thus a convivial activity in itself, most help websites are far from being "convivial" since their [http://en.wikipedia.org/wiki/Usability usability] is generally low. Anyone who has searched for answers in an online [http://en.wikipedia.org/wiki/Online_forum forum] knows that this experience can resemble searching for a needle in a haystack. Another general problem with help websites is that the information presented is too often untrustworthy, because of the bias or ignorance of the contributors (on a forum one will often find ten wrong anwsers for each right one). | ||
| − | A [[Convivial Help Site]] thus needs strong [http://en.wikipedia.org/wiki/Editing editing], in order to limit the bias and to provide the users with answers that are verified to be correct. The current fashion for content that is collaborative and crowd-sourced makes us forget the added value that editorial control brings to content. Such editorial control could enhance both the website's contents and its [http://en.wikipedia.org/wiki/Usability usability ], thereby | + | A [[Convivial Help Site]] thus needs strong [http://en.wikipedia.org/wiki/Editing editing], in order to limit the bias and to provide the users with answers that are verified to be correct. The current fashion for content that is collaborative and crowd-sourced makes us forget the added value that editorial control brings to content. Such editorial control could enhance both the website's contents and its [http://en.wikipedia.org/wiki/Usability usability ], thereby approaching the ideal of a [[Convivial Help Site]]. |
==[[Total Customer Service]]== | ==[[Total Customer Service]]== | ||
