Difference between revisions of "Michael's Projects"
From Internet Database
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However, my projects in the field of Convivial Tools got bogged down in the mechanics of fleshing out the several websites that I created on the subject. My attention is now focused instead on the personal discovery of Internet tools. As a friend observed recently, I was diverted from my project of making reparable washing machines to a project of making easily reparable machines for the processing of information flows. | However, my projects in the field of Convivial Tools got bogged down in the mechanics of fleshing out the several websites that I created on the subject. My attention is now focused instead on the personal discovery of Internet tools. As a friend observed recently, I was diverted from my project of making reparable washing machines to a project of making easily reparable machines for the processing of information flows. | ||
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==Cooperative Social Network== | ==Cooperative Social Network== | ||
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This social network could be based on the same business model as existing social networks: free accounts for the majority of users, paying accounts for premium users, and operating revenues from advertising and data mining. | This social network could be based on the same business model as existing social networks: free accounts for the majority of users, paying accounts for premium users, and operating revenues from advertising and data mining. | ||
| + | ==Total Customer Service and Curated Help Sites== | ||
| + | Another area in which to develop Illich's vision of Convivial Tools would be customer service. The application of Illich's ideas to commercial customer service implies [http://findarticles.com/p/articles/mi_m0EIN/is_2008_June_30/ai_n27874517 customer empowerment], which is a growing trend in [http://en.wikipedia.org/wiki/Customer_relationship_management Customer Relationship Management] (CRM). | ||
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| + | One approach to customer empowerment, advocated notably by [[Doc Searles]], is [http://en.wikipedia.org/wiki/Vendor_Relationship_Management Vendor Relationship Management] (VRM), which aims to equip customers to be independent leaders rather than captive followers in their relationships with vendors. But VRM focuses on increasing the customer's power with respect to the vendors, rather than looking at how the vendor or service provider relates to the customers. | ||
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| + | The logic of commercial relationships always intervenes to limit customer service. For example, after-sales service is a cost which companies seek to reduce. Telephone assistance is often a paying service, or is delocalized to call centers overseas, or is replaced by [Interactive Voice Response http://en.wikipedia.org/wiki/IVR] (IVR). | ||
[[Category:Projects]] | [[Category:Projects]] | ||
