Difference between revisions of "Convivial Systems"

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Ivan Illich laid the foundations for a theory of the [[Convivial Tools|convivial tool]]. Developing his constant theme of giving back to ordinary people control over knowledge that has been monopolized by specialized elites, Illich envisaged tools which would allow their users to operate with independent efficiency. He also foresaw that such tools would be developed and maintained by a community of users.
 
Ivan Illich laid the foundations for a theory of the [[Convivial Tools|convivial tool]]. Developing his constant theme of giving back to ordinary people control over knowledge that has been monopolized by specialized elites, Illich envisaged tools which would allow their users to operate with independent efficiency. He also foresaw that such tools would be developed and maintained by a community of users.
  
Illich however was addressing tools in the limited sense of individual technical artifacts, even though such artifacts could attain the size of a factory or power plant. But there are other, wider, definitions of tools and technology, such as that promoted by Jacques Ellul in his book The Technological Society. Ellul grouped tools and technology under the broader category of “technique,which he defined as: "the totality of methods rationally arrived at, and having absolute efficiency (for a given stage of development) in every field of human activity." Thus “technique” includes for example the rational methods used to run the modern state: statistics, accounting, social work and so on. (Ellul’s pessimistic conclusion was that the totality of techniques escapes human control and follows its own unstoppable evolution. Illich’s program can be seen as an attempt to regain control over that process.)
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Illich however was addressing tools in the limited sense of individual technical artifacts, even though such artifacts could attain the size of a factory or power plant. But there are other, wider, definitions of tools and technology, such as that promoted by Jacques Ellul in his book The Technological Society. Ellul grouped tools and technology under the broader category of "technique," which he defined as: "the totality of methods rationally arrived at, and having absolute efficiency (for a given stage of development) in every field of human activity." Thus “technique” includes for example the rational methods used to run the modern state: statistics, accounting, social work and so on. (Ellul’s pessimistic conclusion was that the totality of techniques escapes human control and follows its own unstoppable evolution. Illich’s program can be seen as an attempt to regain control over that process.)
  
Another wide definition of tools is promoted by those who see ideas as tools (such as for example [http://conviviality.ouvaton.org/article.php3?id_article=20 Daniel Dennett]). If an individual idea can be seen as a tool, a set of interrelated ideas can be seen as a technical system.
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Another wide definition of tools is promoted by those who see ideas as tools (such as for example [http://conviviality.ouvaton.org/article.php3?id_article=20 Daniel Dennett]). If an individual idea can be seen as a tool, a set of interrelated ideas can be seen as a sort of technical system. Thus the concept of "technique" can be extended even to purely mental activity.
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If tools can be designed to be more convivial, in other words to increase the autonomy of their users, in the same way technical ''systems'' can be designed to be more convivial.
  
 
==Convivial service systems==
 
==Convivial service systems==
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The same principles can be applied to any other type of service, whether commercial or social. Services such as education, information, health care and social support can benefit from being organized on convivial principles. A first attempt at identifying such principles is given as a list of [[characteristics of convivial service systems]].
 
The same principles can be applied to any other type of service, whether commercial or social. Services such as education, information, health care and social support can benefit from being organized on convivial principles. A first attempt at identifying such principles is given as a list of [[characteristics of convivial service systems]].
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The ultimate ideal of convival customer service would be what I have called elsewhere [[Total Customer Service]].
  
 
==Convivial social systems==
 
==Convivial social systems==
 
Service systems can be seen as a subset of the wider category of "social systems." A given service system provides one particular type of service, within the fabric of the more inclusive social system.  
 
Service systems can be seen as a subset of the wider category of "social systems." A given service system provides one particular type of service, within the fabric of the more inclusive social system.  
  
Principles similar to those describing a convivial service system can be used to describe a convivial social system. These principles could then be used in the '''design''' of social systems. (The dream of '''social design''' is a utopian project going back to early nineteenth-century thinkers such as [http://en.wikipedia.org/wiki/Claude_Henri_de_Rouvroy,_comte_de_Saint-Simon the Comte de Saint-Simon], [http://en.wikipedia.org/wiki/Charles_fourier Charles Fourier] and [http://en.wikipedia.org/wiki/Auguste_Comte Auguste Comte].)
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Principles similar to those describing a convivial service system can be used to describe a convivial social system. These principles could then be used in the '''design''' of social systems. (The dream of '''social design''' is a utopian project going back to early nineteenth-century thinkers such as [http://en.wikipedia.org/wiki/Charles_fourier Charles Fourier], [http://en.wikipedia.org/wiki/Claude_Henri_de_Rouvroy,_comte_de_Saint-Simon the Comte de Saint-Simon] and [http://en.wikipedia.org/wiki/Auguste_Comte Auguste Comte].)
  
 
Some examples of convivial social systems are given below.
 
Some examples of convivial social systems are given below.
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===Convivial government===
 
===Convivial government===
A convivial government would be oriented towards serving all of citizens. This involves providing convivial service systems to enhance citizen well-being, and also providing means for greater citizen input, as foreseen by the [http://en.wikipedia.org/wiki/Government_2.0 Gov 2.0 movement]. But above all it implies maximizing the level of democratic involvement of all citizens. (That increasing democratization is a fundamental historical trend has been persuasively expounded by Devezas and Modelski in their theory of [http://www.cyberpotato.net/?p=169 agent-based social learning].)
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A convivial government would be oriented towards serving all of the citizens. This involves providing convivial service systems to enhance citizen well-being, and also providing means for greater citizen input, as foreseen by the [http://en.wikipedia.org/wiki/Government_2.0 Gov 2.0 movement]. But above all it implies maximizing the level of democratic involvement of all citizens. (That increasing democratization is a fundamental historical trend has been persuasively expounded by Devezas and Modelski in their theory of [http://www.cyberpotato.net/?p=169 agent-based social learning].)
  
 
===Convivial virtual community===
 
===Convivial virtual community===
 
A convivial virtual community would provide a system of internal governance oriented towards serving all of its members. This implies that it would be organized as a democracy. It might also function as a [http://en.wikipedia.org/wiki/Consumer_cooperative consumer cooperative] (see for example the description of a [[Cooperative Social Network]]).
 
A convivial virtual community would provide a system of internal governance oriented towards serving all of its members. This implies that it would be organized as a democracy. It might also function as a [http://en.wikipedia.org/wiki/Consumer_cooperative consumer cooperative] (see for example the description of a [[Cooperative Social Network]]).
  
Also, in line with the idea of convivial tools being developed and maintained by a community, the software underlying the convivial virtual community might be developed by the members themselves following an open-source model.
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Also, in line with the idea of convivial tools being developed and maintained by a community, the software underlying the convivial virtual community might be developed by the members themselves, following an open-source model.
  
 
==See Also==
 
==See Also==

Latest revision as of 10:34, 17 January 2011