Difference between revisions of "Convivial Systems"
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When we move from the individual tool to an ensemble of interrelated techniques, however, the focus is no longer on a single element that can be isolated from its surroundings, but on a complex technical system. From the point of view of its usefulness to the user, the technical system offers a service. Thus while the individual tool or appliance is to be considered a '''product''', the technical system is to be considered a '''service'''. When such a service operates according to principles similar to those embodied in the convivial tool, it can be called a convivial service system. | When we move from the individual tool to an ensemble of interrelated techniques, however, the focus is no longer on a single element that can be isolated from its surroundings, but on a complex technical system. From the point of view of its usefulness to the user, the technical system offers a service. Thus while the individual tool or appliance is to be considered a '''product''', the technical system is to be considered a '''service'''. When such a service operates according to principles similar to those embodied in the convivial tool, it can be called a convivial service system. | ||
| − | The marketing of the convivial tool implies a | + | The marketing of the convivial tool implies a particular type of convivial service system, which is convivial customer service. Convivial after-sales service augments the characteristics of the convivial tool by providing a complete user support system. |
| − | The same principles can | + | The same principles can be applied to any other types of service, whether commercial or social. Services such as education, information, health care and social support can benefit from being organized on convivial principles. A first attempt at identifying such principles is given as a list of [[characteristics of convivial service systems]]. |
==Convivial social systems== | ==Convivial social systems== | ||
| − | Service systems can be seen as a subset of social systems. A given service system provides | + | Service systems can be seen as a subset of the wider category of "social systems." A given service system provides one particular type of service, within the fabric of the more inclusive social system. |
Principles similar to those describing a convivial service system can be used to describe a convivial social system. These principles can be used in the design of social systems. Some examples are given below. | Principles similar to those describing a convivial service system can be used to describe a convivial social system. These principles can be used in the design of social systems. Some examples are given below. | ||
