Difference between revisions of "Convivial Systems"

The theory of convivial tools focuses on the individual tool or appliance, whether physical (such as a washing machine) or immaterial (such as a software program). Thus one can draw up a list of [http://convivialtools.net/index.php?title=Convivial_Tool_Characteristics characteristics of the convivial tool], describing the desired functionalities of the individual tool. Such an individual tool can be considered to be a '''product'''.

When we move from the individual tool to an ensemble of interrelated techniques, however, the focus is no longer on a single element that can be isolated from its surroundings, but on a complex technical system. From the point of view of its usefulness to the user, the technical system offers a service. Thus while the individual tool or appliance is to be considered a product, the technical system is to be considered a service. When such a service operates according to principles similar to those embodied in the convivial tool, it can be called a convivial service system.